Who We Are

Prime Communications is an Internet Protocol (IP) communications service provider focused on delivering excellent customer service.

Being the only customer service-focused IP communications service provider in the country, we have partnered with world-class technology players to help small and medium enterprises (SMEs) grow their business. We help drive SME adoption of productivity-enhancing technologies by reducing cost barriers.

Prime Communications is the business name of Primeworld Digital Systems, Inc. (PDSI), which is 100% owned by Smart Communications. Smart Communications is the Philippines' leading wireless services provider. It is a wholly owned subsidiary of the country's dominant telecommunications carrier, the Philippine Long Distance Telephone Company (PLDT).

PDSI is a telecommunications company licensed to provide nationwide telecommunications and value-added services. It has evolved from being one of the pioneering ISPs in the country to being a full-fledged telecommunications company specializing in IP communications. PDSI has been operating since 1996.

• Prime Communications carries a full suite of IP services, which include Internet access delivered via wired or wireless solutions, managed Internet security, back-up and disaster recovery services, VoIP, VPN, data center services and customisable value-added services.
• Prime Communications provides innovative and unique services that are first-mover products in the market such as Optimaxx, a redundancy solution, and Sentinel, an Internet security solution.
• Our services are backed by strong Service Level Agreements (SLAs) that ensure customers have clear expectations and their mission-critical networks are protected.

Technology / Infrastructure

• Prime Communications provides unmatched customer responsiveness with its 24x7 technical services team which proactively monitors the whole network operations. Our experienced customer service team takes care of all customer concerns coursed through the hotline and the website.
• Our technical engineers are top-of-the-class and are Cisco-certified with varying degrees of certification ranging from Associates to Instructor level.
• We maintain a balanced ratio of customer per technical support personnel to ensure that our clients' needs are attended to with high-class standards.
• We constantly improve our operations by investing in new equipment, fostering partnerships and providing trainings for our employees.
• We are one of the few providers having a direct link to Korean Telecoms, providing a direct and reliable link to Korea.
• Prime Communications is committed to exploring and investing in new technologies that offer an improved user experience and portability.

• May 2009 – Smart Communications announced its acquisition of 40% stake in PDSI.
• January 2008 – Awarded a Premier Partner certification by Cisco.
• July 2007 – Granted a wireless spectrum of 30 MHz in the 2.3-2.4 GHz frequency range.
• November 2006 – Granted by NTC its service provider license for Voice over Internet Protocol or VoIP services.
• December 2005 – Given a Provisional Authority by the NTC to offer an Information and Data Communication Network.
• January 2001 – Granted a Telecoms Congressional Franchise by virtue of RA 8992, giving it the legal right to operate and service the telecommunications needs of the Filipino market.

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Prime Vision
PRIME shall be number one in customer satisfaction in IP services.

To achieve this goal, we shall be guided by our values of Passion for Excellence, Respect for People, Integrity, Meritocracy and Engagement.

Prime Values
Passion for excellence
Respect for people
Integrity
Meritocracy
Engagement

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